Getting the best from your support request

Looking for support?  Please go here: https://updraftplus.com/support Can you remember the last time you had to contact customer support? It probably wasn’t the most thrilling experience. It’s bad enough when something goes horribly wrong and when you struggle to get the right kind of help you need, it can be very stressful. So here are […]

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Trouble posting support requests?

If you had a problem posting a support request using our paid customers support request form over the last 24 hours, then we apologise – please try again now. It looks like our webserver was experiencing random failures on this particular page. We are still investigating the exact cause, but the form is now working […]

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Support channels

Hopefully a helpful link for paying customers… please do bookmark our support page, here. Some of you have gathered various UpdraftPlus.Com emails from our communications (purchase receipts, etc.). Please don’t directly email new support requests – email is not an official channel for raising new requests. When people email, it’s too easy to miss off […]

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