---
title: A Video Thumbnail is Not Displaying
description: When you add a YouTube or Vimeo slide to a slideshow, MetaSlider automatically downloads a thumbnail for the video directly from the YouTube or Vimeo servers. In some cases, this process fails and your slideshow will display a broken image…
url: "https://www.metaslider.com/docs/video-thumbnails-not-showing/"
updated: "2023-09-28"
category: Slideshow Troubleshooting
---

# A Video Thumbnail is Not Displaying

When you add a YouTube or Vimeo slide to a slideshow, MetaSlider automatically downloads a thumbnail for the video directly from the YouTube or Vimeo servers.

In some cases, this process fails and your slideshow will display a broken image in place of the Video thumbnail. The video will still play, but the thumbnail will not display.

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## **The Video is Set to Private on Vimeo.com**

This stops MetaSlider from being able to retrieve a thumbnail for the video from the Vimeo servers. Here's the solution:

- Remove the video from the slideshow
- Set the video to ‘public’ on Vimeo
- Add the video slide back into the slideshow
- Set the video back to ‘private’ on Vimeo

---

## **There's a Server Firewall**

Your server may be set up to block requests to the Vimeo and Youtube servers as a security measure. You will need to contact your host and ask them to unblock the following URLs from the server firewall:

- vimeo.com
- youtube.com