---
title: MetaSlider Refund and Cancellation Policy
description: "We are able to provide refunds for MetaSlider purchases that follow the criteria on this page. We do reserve the right to deny refunds for any reason. --- ## Refunds for new purchases For **new purchases**, here are the steps:…"
url: "https://www.metaslider.com/docs/what-is-your-refund-cancellation-policy/"
updated: "2026-10-08"
category: MetaSlider Pro Accounts
---

# MetaSlider Refund and Cancellation Policy

We are able to provide refunds for MetaSlider purchases that follow the criteria on this page. We do reserve the right to deny refunds for any reason.

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## Refunds for new purchases

For **new purchases**, here are the steps:

1. If you are having an issue with the plugin, [open a support ticket](https://www.metaslider.com/support-tickets/) and talk with our support team. If the problem can't be resolved, then move to the refund request.
2. Check the date: refund requests must be within 30 days of the original purchase.
3. After completing the first two steps, request a refund by following up on your initial conversation from Step #1.

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## Refunds for renewals

For **subscription renewals**, here are the details:

- We send you reminder emails 2 weeks before all renewals.
- Refund requests must be within 30 days of the subscription renewal.
- To request a refund, please [open a support ticket](https://www.metaslider.com/support-tickets/).
- You will be sent a refund, minus 10% for payment processor fees.

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## Notes on refunds

- Do not send refund requests by chatbot, email, social media, or other routes because it is easy for those requests to be missed.
- [Here's a guide to canceling your subscription](https://www.metaslider.com/docs/cancel-metaslider/). That will stop the auto-renew on your account. Please note that canceling your account is a different process. That will not automatically send a refund.