WE’RE HERE TO HELP

We pride ourselves on providing fast and accurate support.

We have done our best to provide information to help people in our documentation section, particularly in the trouble shooting guide and the FAQ. If you have looked there and not found what you are looking for go to one of the sections below depending on if you use MetaSlider or MetaSlider Pro.

Search the documentation

PRO CUSTOMER SUPPORT

Premium support is included in your purchase, we’ll be happy to assist with any issues you may experience with MetaSlider. We’ll also help you with installation, custom modification requests and theme integration issues – just ask!

Name

Email

Purchase ID (PayPal Transaction ID or Delivery Receipt ID)

Subject

URL to the problem

Message

We use services from HelpScout to help run our support desk. Follow this link to see our data processing amendment agreement in accordance with the EU's General Data Protection Regulation (GDPR) law. Press the button to submit your support request if (and only if) you consent to allow us to process the data you have entered, in order to answer your question.

FREE USERS

Due to the volume of downloads for the free version of MetaSlider, we have had to limit support to functional issues with MetaSlider. We no longer cover custom modification requests or issues that have been introduced through the use of a custom theme. Please check out the trouble shooting guide and the FAQ.

If you still require assistance please upgrade to MetaSlider Pro and submit a new ticket using the form on the left. We’ll get back to you within 24 hours Monday – Friday. If we’re online at the time, we’ll get back to you immediately!

For free support please use the WordPress.org support forums for MetaSlider. Please bear in mind that we provide this support completely free of charge, and our response times can vary.

Feature Requests

Do you have an idea for a feature, improvement or any other feedback? Leave a feature request here.