WE’RE HERE TO HELP

We pride ourselves on providing fast and accurate support.

We have done our best to provide information to help people in our documentation section, particularly in the trouble shooting guide and the FAQ. If you have looked there and not found what you are looking for go to one of the sections below depending on if you use MetaSlider or MetaSlider Pro.

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PRO CUSTOMER SUPPORT

Premium support is included in your purchase, we’ll be happy to assist with any issues you may experience with MetaSlider. We’ll also help you with installation, custom modification requests and theme integration issues – just ask!

Support request
This is your four/five/six-digit order number from MetaSlider, - not your PayPal transaction ID.
The address of your website (should begin with http:// or https://)
Please check this box if the URL (if any) you entered has pornographic, obscene or otherwise potentially offensive imagery or audio on. If you are in doubt, then please explain as part of your description.
Please enter your email address
You can find the version number (please do enter this in full) on your WordPress dashboard's "Plugins" page. If you are not running the latest version, then we will almost certainly recommend updating as the next step - you might have a problem that was already fixed.
Please add all relevant details, including the steps you have taken and the text of any error messages that have shown. If you have any screenshots or log files, then please upload them below.
Please enter any and all relevant files (whether log files or screenshots, etc.). Only log files, PDF, zip files and png/gif/jpg graphic files are accepted here.

We use services from HelpScout to help run our support desk. Follow this link to see our data processing amendment agreement in accordance with the EU’s General Data Protection Regulation (GDPR) law.

FREE USERS

Due to the volume of downloads for the free version of MetaSlider, we have had to limit support to functional issues with MetaSlider. We no longer cover custom modification requests or issues that have been introduced through the use of a custom theme. Please check out the trouble shooting guide and the FAQ.

If you still require assistance please upgrade to MetaSlider Pro and submit a new ticket using the form on the left. We’ll get back to you within 24 hours Monday – Friday. If we’re online at the time, we’ll get back to you immediately!

For free support please use the WordPress.org support forums for MetaSlider. Please bear in mind that we provide this support completely free of charge, and our response times can vary.