800,000+ WordPress sites are already using MetaSlider!

How to Troubleshoot MetaSlider

MetaSlider has been tested with many most popular free WordPress themes and the most common plugins. We have hundreds of thousands of users who run MetaSlider without any problems. If you’re one of the unlucky ones, 9 times out of 10 it will be down to a conflict with either your chosen theme or plugins.

To help troubleshoot MetaSlider, we have a series of Yes / No questions that can help you quickly resolve most issues.

Question #1. Are your plugins updated?

  • Go the “Plugins” link in your WordPress admin menu.
  • Update any plugins that are out-of-date, especially MetaSlider plugins. Many technical problems are caused by out-of-date plugins.

Question #2. Does it help to use an earlier version?

If the problem started after a recent update to MetaSlider, trying re-installing an earlier version using the WP Rollback plugin. Which version of the MetaSlider plugin does work for you?

Question #3. Does it help to change your theme?

Try switching the theme your site. Does the slideshow starts working again? If it does, then there is a conflict with the theme.

Question #4. Is the issue with all the slides?

Normally a slideshow will have multiple slides. Check the display on the front of your site. Is the whole slideshow not displaying, or is it just a single slide?

If only one slide is not showing, the problem is with that image or video. If all the slides are not showing, the problem may be with the settings for that slideshow.

Question #5. Is the issue with all your slideshow?

If you try the previous step and confirm the problem is with the whole slideshow, try testing another slideshow. Does the new slideshow have the same problem?

Question #6. Does it help to disable optimization plugins?

Plugins that add a Cache or Lazy Load feature to your site can cause problems. Does it help if you disable those features or plugins?

Question #7. Does it help to use “No Conflict Mode”?

MetaSlider has a “No Conflict Mode” that can resolve issues with other plugins and themes. Click here to see how to use the No Conflict Mode.

Still no luck?

Check out the WordPress.org support forums for MetaSlider, you might find the answer you’re looking for. If not, post a new support thread and we’ll help you out.

If you’re a MetaSlider Pro customer, you can contact us directly for premium support. Raise a new ticket and we’ll get back to you within 24 hours.