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A Video Thumbnail is Not Displaying

When you add a YouTube or Vimeo slide to a slideshow, MetaSlider automatically downloads a thumbnail for the video directly from the YouTube or Vimeo servers.

In some cases, this process fails and your slideshow will display a broken image in place of the Video thumbnail. The video will still play, but the thumbnail will not display.

This can happen for two reasons:

#1. The video is set to private on Vimeo.com

This stops MetaSlider from being able to retrieve a thumbnail for the video from the Vimeo servers.


  • Remove the video from the slideshow
  • Set the video to ‘public’ on Vimeo
  • Add the video slide back into the slideshow
  • Set the video back to ‘private’ on Vimeo

#2. There’s a server firewall

Your server may be set up to block requests to the Vimeo and Youtube servers as a security measure.


You will need to contact your host and ask them to unblock the following URLs from the server firewall:

  • vimeo.com
  • youtube.com