What Is Your Refund / Cancellation Policy?

We are happy to provide full refunds for MetaSlider customers. This applies to both new purchases and subscription renewals.

How to qualify for a refund #

There are two criteria for all refunds:

1. Ask for support before requesting a refund: We may ask for the opportunity to resolve any issues for you. Please be prepared to work with our team to try and resolve problems.
2. There’s a 30 day timeframe for refunds: Refund requests must be within 30 days of the original purchase or the subscription renewal.

How to request a refund #

To request a refund, please follow these two steps:

1. Log in to MetaSlider.com.
2. Open a support ticket.

Extra notes on refunds #

• If you are a new customer and think you will need more than 30 days to test the plugin, please let us know when you make the purchase.
• We ask that you do not send refund requests by email or social media, because it is easy for those requests to be missed.
• Here’s a guide to canceling your account. That will stop the auto-renew on your account. Please note that canceling your account is a different process. That will not automatically send a refund. For a refund, please open a support ticket.